FAQ

To become a reseller of our products, you need to have experience in the industry and an established distribution network. You can contact us through the form on our website or call us directly. Our team will guide you through the process, providing all the necessary information about the requirements and collaboration opportunities. We are always looking for partners who share our values of quality and safety.

Yes, to ensure favorable purchase conditions and smooth order processing, we require a minimum order of €1000 for international orders. This minimum can be reached by combining various products, with no restrictions on specific quantities.

Thanks to our stock availability, we can process orders within 3-7 business days. For more complex or customized orders, processing times may vary. Contact us for more details or special requests.

You can request our catalog by filling out the form on our website or contacting our customer service. The catalog is available in both digital and printed formats and includes all the information on our products, such as technical specifications and certifications.

Choosing certified products is essential for ensuring safety and quality. Our products are certified according to European standards, meaning they meet the highest safety requirements for use in public spaces and for children. Certifications also offer legal protection for both the reseller and the end customer.

Yes, we offer a spare parts service for all our products. Just contact our customer service, providing the product details and the part you need. Our team will assist you in finding the best solution. This service helps to extend the life of our products and reduce waste, supporting our commitment to sustainability.

Absolutely, we offer customization options for our products to meet your specific needs, such as colors, labels, or logos. To request customization, a minimum order quantity is required. Contact us to discuss the details and check the feasibility of your request.

We offer various shipping options, including standard, express, and international shipping. We collaborate with top couriers to ensure fast and cost-effective delivery. We also offer the possibility of direct shipping to your final customer to simplify your logistics.

We are committed to reducing the environmental impact of our production. We use recyclable materials and adopt sustainable manufacturing practices. A portion of the energy we use comes from solar panels, which reduces carbon emissions and promotes the use of renewable energy.

Yes, we invite you to visit our showroom at our headquarters in Cavarzere, Venice. You can schedule an appointment to see the quality of our products up close and receive personalized consultation. We also participate in industry fairs across Europe. Check the “News” section on our website for upcoming events.

Currently, we do not offer rental programs, but we are working to make this option available in the future. Contact us to discuss possible temporary solutions that could meet your needs.

Our products are designed for intensive use and have an average lifespan of 10 to 20 years, as determined by internal analysis. Additionally, the ability to replace individual parts further extends the overall lifespan of the products, ensuring long-lasting durability.

We offer a dedicated customer service team for any questions or assistance after your purchase. We are available to resolve issues related to assembly, usage, or maintenance, ensuring quick and efficient support.

We have decided not to offer assembly services because our playgrounds are designed to be easy to assemble with the clear and detailed instructions provided. This makes the assembly service unnecessary, avoiding additional costs for our customers.